To protect your business, especially when shipping high-value hardware like LTE/5G routers or Fibre mesh systems, you need a policy that prevents you from losing money on "failed deliveries" or "change of mind" cancellations where you've already paid the courier.
Here is a comprehensive Shipping & Delivery Policy for QuirkNet and Carbon Telecoms.
EQUIPMENT SHIPPING & DELIVERY POLICY
Provider: Carbon Technology (Pty) Ltd t/a QuirkNet and Carbon Telecoms
This Shipping Policy forms part of the QuirkNet Master Service Agreement. It governs the delivery of all hardware, including but not limited to Routers, ONTs, SIM cards, and VoIP handsets.
1. DELIVERY AREAS AND COURIERS
1.1 Coverage: QuirkNet delivers to physical addresses within the Republic of South Africa only. We do not deliver to P.O. Boxes or PostNet Suites.
1.2 Third-Party Couriers: We utilize third-party courier services. While we choose reputable partners, QuirkNet is not responsible for delays caused by courier logistics, traffic, strikes, or "acts of God."
2. SHIPPING COSTS AND SUBSIDIES
2.1 Standard Shipping: QuirkNet may offer "Free Shipping" as part of a promotional sign-up.
2.2 Re-delivery Fees: If the courier attempts delivery during business hours and no one is available to receive the package, or if the address provided is incorrect, you will be liable for a Re-delivery Fee of R150.00 (ex VAT).
2.3 Return Shipping: In the event of a cancellation or a "change of mind" (within the cooling-off period), the cost of returning the equipment to our head office is the sole responsibility of the Customer.
3. DELIVERY TIMELINES
3.1 Estimated Time: Delivery usually takes 3 to 7 business days from the date of order approval and payment clearance.
3.2 Remote Areas: Deliveries to outlying or rural areas may take longer and may, at QuirkNetâs discretion, incur an additional "Regional Surcharge."
3.3 No Liability for Delays: QuirkNet shall not be liable for any loss, damage, or expense (including loss of income) arising from a delay in delivery, regardless of the cause.
4. RICA AND FICA REQUIREMENTS
4.1 Legal Compliance: In accordance with the Regulation of Interception of Communications and Provision of Communication-related Information Act (RICA), SIM cards and certain hardware cannot be released without valid identification.
4.2 Face-to-Face Verification: Our couriers are often mandated to perform a "Face-to-Face" RICA verification. You must present your Original South African ID or Passport and Proof of Residence (not older than 3 months) to the courier.
4.3 Failure to Comply: If you cannot provide these documents at the time of delivery, the courier will not release the package, and you will be billed a Failed Delivery Fee.
5. INSPECTION AND DAMAGE (DOA)
5.1 Immediate Inspection: Upon receipt, you must inspect the packaging for signs of tampering or physical damage.
5.2 Reporting Dead on Arrival (DOA): If the hardware is faulty or damaged upon arrival, you must notify QuirkNet Support within 24 hours of delivery. Failure to do so will be deemed as acceptance of the equipment in good working order.
5.3 Insurance: Once the courier hands the package to you (or your representative), the risk of loss, theft, or damage transfers entirely to you.
6. CANCELLATION AFTER DISPATCH
6.1 Dispatched Goods: If you cancel your service order after the equipment has already been dispatched from our warehouse, you will remain liable for the original shipping fee and the return shipping fee, even if the box remains unopened.
6.2 Clawback Linkage: If the hardware was shipped as part of a "Free Install/Free Setup" promotion and the service is never activated due to Customer-side issues, QuirkNet reserves the right to charge the full Recovery Fee as outlined in the Master Service Agreement.
7. EQUIPMENT RETURNS UPON TERMINATION
7.1 The Return Obligation: On a month-to-month service where equipment is provided on a "Free-to-Use" basis, you are obligated to return the equipment to us upon termination of the service.
7.2 Courier Collection: QuirkNet may, at its discretion, arrange a courier collection for returned equipment. The cost of this collection will be billed to your final invoice.
7.3 Non-Return Charge: If equipment is not made available for collection within 7 business days of the service termination date, you will be billed the full retail replacement value of the hardware.
